Finance - FAQ
Q: Can I pay for my subject selection using multiple payment methods in the same transaction and/or multiple credit cards?
A: If you’d like to make payments with more than one credit card, you can do so on the Fee Payment page on our website. You can pay with Flywire more than once when using Kaplink, but keep in mind that you must initiate a new transaction for each payment.
Please note that if 3 or more credit cards are used, the finance team will flag them as suspicious activity and we will be in touch with you to request proof of you are the cardholder or authorisation from the cardholder to use the card.
Please note that all transactions will incur a 1.5% card payment surcharge from the service provider. Only MasterCard and Visa payments can be accepted, and all transactions are in Australian dollars (foreign exchange fees might apply from your issuing card bank).
You can also make multiple payments via Flywire.
Q: What is the minimum amount I can transfer to KBS via Credit Card or Flywire?
A: For credit card payments, there is no minimum transaction amount as such but if it is too low (e.g. below $10 or $20), it could potentially be declined. However, for Flywire, please note that the minimum transaction amount is AUD $70 (or USD $50).
Q: Why do I have outstanding debt displayed on the payment page/ Finance page?
A: Any amounts owing to Kaplan will be highlighted in red and displayed as a debt in your Finance page on your Kaplink. If you have recently paid your fees, it can take up to 2-3 business days for this to be processed by the bank and displayed on your account in Kaplink. If you have any queries regarding the balance displayed on Kaplink please contact the Student Experience Team.
Q: I’d like to pay for my tuition fees, how can I do that?
A: During the subject enrolment period, you can pay for your tuition fees by Flywire or credit card via Kaplink. After subject enrolling, the payment page will show the amount of fees payable, credits (if any), and payment details for both Flywire and credit card.
To ensure your payment is successful, please remember to include your Student ID number in the reference section of your payment.
If you’d like to make a payment without enrolling, you can do so on the Fee Payment page, within the finance section of Kaplink, or by contacting the Student Experience Team.
Q: Why is my finance page showing invoices that are cancelled out?
A: Each time you unselect and/or change your subjects an invoice is raised in Kaplink. The invoice for the subject that you have unselected will therefore be credited back and the new subject will be invoiced. The total amount for each of your subjects will still be reflected accurately, but it may not necessarily reflect all on the one invoice. If you have further questions relating to your finance page, please reach out to the Student Experience Team.
Q: I am having financial or personal issues that might impact my enrolment, what should I do?
A: If you are experiencing financial or personal issues that might impact your enrolment, please contact the Student Experience Team as soon as possible to discuss how KBS can best support you. The earlier we are aware of potential issues, the more options there will be available to you, so please ensure you contact us at your earliest convenience.
Q: I have overpaid my fees, how can I request a refund?
A: Please login into your Kaplink and navigate to the refund request menu:
Go to Finance tab > Click on ‘Request Refund’ on the left-hand side under ‘Request Refund’ > Fill in the required information and upload your banking and supporting documentation > Once you’re finished, click ‘Submit’.
If you are an alumni or former student and have lost access to your Kaplink account, you will need to request to complete a refund request form from the Student Experience Team and we can lodge one on your behalf thereafter. Please note that a refund is not guaranteed, your request will need to be assessed first. Eligibility for a refund will be assessed based on our Refund Policy.
Q: Why am I being invoiced a higher amount for my fees than last year/last trimester?
A: Please note that tuition fees are subject to up to a 10% annual increase. Also, if you have had your fees calculated in a previous year, your Offer Letter may reflect that previous year’s subject fee pricing for your first trimester only, and after that, you will be invoiced at the current year’s pricing. This can also be the case if you have had used up your prepayment credits. Finally, please note that certain electives will be priced differently according to the course they are derived from. You may refer to the Fees page for more information.