Student Wellbeing - FAQ
Q: Who should I go to if I have a concern with my mental health?
A: KBS offers a free and confidential counselling service to all students. To book an appointment with one of our friendly Student Counsellors, please visit the Counselling Booking Page.
Q: What is Sonder and how can I download it?
A: Sonder is a free 24/7 multilingual personal safety and wellbeing service available via phone and live chat, with in-person assistance if you need it. Sonder is available to all KBS students free of charge. For more information on how to sign up, please check the Sonder webpage.
Q: Where can I find more information about my Overseas Students Health Cover (OSHC)?
A: KBS has partnered with Bupa to make sure your health is protected while you study with us. If you have chosen a Bupa Overseas Students Health Cover cover, you’ll have access to the online Overseas Student Hub for useful tips and information, and the 24-hour student advice line (1300 884 235) in 180 languages. For more information about Bupa benefits, please refer to the Student Wellbeing page. If you have purchased health insurance from another provider, please direct your enquiries to your provider’s website or helpline.
Q: I have a disability or ongoing health condition, what kind of support can KBS offer?
A: Kaplan is committed to adhering to the Disability Discrimination Act (1992 Cth) and the Disability Standards for Education 2005 across its academic entities, as such, KBS has strategies in place to ensure that students with disabilities are reasonably accommodated within their learning environment to ensure equal opportunity and access to education.
If you have a disability or ongoing health condition, please book a consultation with one of our Disability Liaison Officer (DLO) by contacting our local Student Experience Team.
Q: I've missed class and/or an assessment due to a medical reason. What should I do?
A: If you have missed a class due to medical reasons, please send a medical certificate for the dates of your absence to your local Student Experience Team.
If you have missed an assessment due to a medical or compelling and compassionate reason, you may be eligible to apply for Special Consideration. If you need an extension or alternative arrangement for an assessment, please first discuss your options with your lecturer in person or via email. If you are unable to contact your lecturer before the assessment's due date or come to an alternate agreement, you may apply for special consideration. An application for Special Consideration should be submitted via Kaplink as soon as possible before the due date of the assessment (or within 72 hours after the event).
Applications for special consideration will only be considered due to extenuating circumstances and supporting evidence must be provided. Please read the policy for special consideration requests before you apply.
Q: I don’t feel well and have cold/flu symptoms. I want to use the campus facilities or have a class on-campus. What should I do?
A: If you are unwell or are concerned about your health, please do not attend class or come to campus. Please contact your local health professional or call Healthdirect on 1800 022 222 to receive a health assessment by a registered nurse.
If you are concerned about your attendance, please send a medical certificate for the dates of your absence to your local Student Experience Team or contact us for further advice.